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Frequently Asked Questions for Gems Wedding Supplies

About Us
Who is Gems Wedding Supplies?
Gems Wedding Supplies is your online destination for all things wedding and event-related, offering a wide range of high-quality decorations, tableware, gifts, and much more to make your special day unforgettable. As a small family business, we take pride in offering personalised service and quality products to make your celebrations truly unforgettable.

Where is Gems Wedding Supplies located?
We are based in Queensland, Australia, operating solely online to efficiently serve customers nationwide and worldwide. Whether you're in a bustling city or a remote area, our range of products is just a click away, ready to be delivered right to your door.

Products and Availability
What types of wedding and event supplies do you offer?
We provide an extensive array of products to cater to all aspects of your event and party planning needs including accessories, decorations, games, gifts tableware and stationery.

Are the products on your site in stock?
We strive to maintain accurate stock levels. Products available for purchase are on-hand and ready to ship.

Do you offer eco-friendly or sustainable products?
Yes, we are committed to sustainability and offer a selection of eco-friendly products that reduce environmental impact without compromising on style or quality. Our sustainable products include biodegradable decorations, and reusable items designed to minimise waste at your events.

Ordering and Shipping
How do I place an order?
Placing an order with Gems Wedding Supplies is easy:
Browse our product categories and select the items you wish to purchase.
Add the desired products to your cart and proceed to checkout.
Enter your shipping information and select your preferred shipping method.
Provide payment details using one of our secure payment options.
Review your order and submit it. You will receive a confirmation email with your order details.

How long will my order take to arrive?
Delivery times depend on your location and the chosen shipping method. Please see our Shipping Information page for more detailed information.

What shipping options are available?
Standard Shipping
Express Shipping
International Shipping

Can I View Products In-Person or Pick Up an Order?
At this time, Gems Wedding Supplies operates exclusively online, and we do not offer an option for in-person viewing or order pickup. We are dedicated to providing a comprehensive online shopping experience where you can easily browse and purchase our products from the comfort of your home. If you have any questions about our products or need assistance while shopping, please feel free to contact our customer support team.

What payment methods do you accept?
Gems Wedding Supplies accepts a variety of payment methods to make your shopping experience convenient and secure. We accept:
Credit Cards
Afterpay and Zip

Returns and Refunds
Can I cancel my order?
We understand that plans can change. You can cancel your order provided we have not processed it without any additional charge. Please contact our customer support team to discuss your options.

What is your return policy?
Your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return most items within 30 days of delivery for a full refund. Returned items must be in new and unused condition, with all original packaging and tags attached.

How do I process a return or exchange?
To initiate a return or exchange, please follow these steps:
Contact our customer support team at with your order number and reason for the return.
We will provide you with return instructions.
Pack the item(s) securely in the original product packaging.
Send the return package to the address we provide. We recommend using a trackable shipping method.
Once we receive your returned item and inspect it, we will process your refund or exchange as requested.

Additional Help
My question isn't listed here.
For further assistance, please visit our Contact Us page or email us at We aim to respond to all queries within 24 hours.