Gem's Wedding Supplies are excited to be part of your special day and understand how important the day is to you. If you receive an order and are not 100% happy, please contact us so we can rectify any problems.
Gem's Wedding Supplies has a 100% money back guarantee. If you are not happy with your purchase, message us within 30 days of purchase to organise a return of your item. To organise a return, email us the following details: Your name, your address, order date, product name, and reason for return. Email email@example.com
Our generous return policy requires items to be returned within 30 days of receipt. The products must be unused and with their original packaging intact.
Apart from returns for incorrect, damaged or faulty products, the customer is responsible for return shipping costs. Items must be returned in suitable packaging to prevent damage in transit. It is also suggested that you insure the return package. Refunds will be processed once we have received and inspected the return. A restocking fee of 20% may apply.
In the unlikely event that a product is damaged in transit, or the incorrect item has been shipped, we may require a digital photograph to be emailed. Our Customer Service will email you to organise an appropriate solution for you which may include the return of the item at our cost.